If you want to have a successful business to most important thing you can do is give excellent customer service. Build relationships with your customers and show them you care.

What to you do in your business to do that? How often do your customers hear from you? By that I mean, do you call, or write them to let them know you appreciate them? If they call in with a complaint to you go above and beyond to resolve it. If not, you may be not only losing customers, but finding your business floundering. It’s much easier to keep a good customer than keep on finding new ones.

There are lots of companies out there waiting to take your customers. Amazon is one, that is doing well because of the way they treat their customers.

Amazon is a huge company that gives excellent customer service. If there is an issue with anything they resolve it on the spot.

Last week I place and order that was going to deliver on Monday, however, when I hit order, I noticed after it processed that one of the items was not going to arrive until Tuesday. The order had processed already.

Tuesday was not acceptable to me cause we would not be around to get a package, so I called in to cancel that item. Instead the customer service rep, suggested she change my entire order to ONE DAY SHIPPING and wave she fee for one day. That mean my entire order would arrive the next day instead of 2 days, still with prime shipping (FREE).

They give EXCELLENT customer service. They are fast, and pay attention to their customers.

If you are a small business that wants to compete with them, You need to stay in touch with you customers, and let them now you care. Give them quality service and they will come back to you and give you referrals. Ignore them, and they will be gone. Just saying….. Customers are KING. Treat them like royalty and your business will grow.


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Filed under: Business Building Tips

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